Jeff Bezos

"If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends."

- Jeff Bezos

"If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the internet, they can each tell 6,000 friends."

- Jeff Bezos

"If you don’t understand the details of your business you are going to fail."

- Jeff Bezos

"One of the huge mistakes people make is that they try to force an interest on themselves. You don’t choose your passions; your passions choose you."

- Jeff Bezos

"I knew that if I failed, I wouldn’t regret that, but I knew the one thing I might regret is not trying."

- Jeff Bezos

"The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it’s so easy to be motivated."

- Jeff Bezos

"Work hard, have fun, and make history."

- Jeff Bezos

"I knew that if I failed, I wouldn’t regret that. But I knew the one thing I might regret is not trying."

- Jeff Bezos

"Work hard, have fun, make history."

- Jeff Bezos

"Life’s too short to hang out with people who aren’t resourceful."

- Jeff Bezos

"If you can’t feed a team with two pizzas, it’s too large."

- Jeff Bezos

"If you can't feed a team with two pizzas, it's too large."

- Jeff Bezos

"We ‘ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient."

- Jeff Bezos

"I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out."

- Jeff Bezos

"If you double the number of experiments you do per year you’re going to double your inventiveness."

- Jeff Bezos

"I knew that if I failed I wouldn’t regret that, but I knew the one thing I might regret is not trying."

- Jeff Bezos

"Because, you know, resilience — if you think of it in terms of the Gold Rush, then you’d be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn’t a last nugget. Every new thing creates two new questions and two new opportunities."

- Jeff Bezos

"Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities."

- Jeff Bezos

"Part of company culture is path-dependent – it’s the lessons you learn along the way."

- Jeff Bezos

""I knew that if I failed I wouldn’t regret that, but I knew the one thing I might regret is not trying.""

- Jeff Bezos

"What's dangerous is not to evolve."

- Jeff Bezos

"What’s dangerous is not to evolve."

- Jeff Bezos

"Great industries are never made from single companies. There is room in space for a lot of winners."

- Jeff Bezos

"If you're not stubborn, you'll give up on experiments too soon. And if you're not flexible, you'll pound your head against the wall and you won't see a different solution to a problem you're trying to solve."

- Jeff Bezos

"If you absolutely can’t tolerate critics, then don’t do anything new or interesting."

- Jeff Bezos

"We see our customers as invited guests to a party, and we are the hosts. It's our job to make the customer experience a little bit better."

- Jeff Bezos

"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better."

- Jeff Bezos

"We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better."

- Jeff Bezos

"We see our customers as invited guests to a party, and we’re the hosts. It’s our job to make the customer experience a little bit better."

- Jeff Bezos

"A brand for a company is like a reputation for a person. You earn a reputation by trying to do hard things well."

- Jeff Bezos

"If you build a great customer experience, customers tell each other about that. Word of mouth is very powerful."

- Jeff Bezos

"We see our customers as invited guests to a party, and we are the hosts. It’s our job to make the customer experience a little bit better."

- Jeff Bezos

"If you’re not stubborn, you’ll give up on experiments too soon. And if you’re not flexible, you’ll pound your head against the wall and you won’t see a different solution to a problem you’re trying to solve."

- Jeff Bezos

"The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works."

- Jeff Bezos

"The best customer service is if the customer doesn’t need to call you, doesn't need to talk to you. It just works."

- Jeff Bezos

"If you do build a great experience, customers tell each other about that. Word of mouth is very powerful."

- Jeff Bezos

"Real estate is the key cost of physical retailers. That’s why there’s the old saw: location, location, location."

- Jeff Bezos

"A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well."

- Jeff Bezos

"Work hard, play hard, and make history."

- Jeff Bezos