“Part of company culture is path-dependent – it’s the lessons you learn along the way.”
"If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends."
- Jeff Bezos
Awareness
"If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the internet, they can each tell 6,000 friends."
- Jeff Bezos
Awareness
"If you don’t understand the details of your business you are going to fail."
- Jeff Bezos
Awareness
"One of the huge mistakes people make is that they try to force an interest on themselves. You don’t choose your passions; your passions choose you."
- Jeff Bezos
Self-awareness
"I knew that if I failed, I wouldn’t regret that, but I knew the one thing I might regret is not trying."
- Jeff Bezos
Courage
"Motivation is the art of getting people to do what you want them to do because they want to do it."
- Dwight D. Eisenhower
Leadership
"Pay attention to those employees who respectfully ask why. They are demonstrating an interest in their jobs and exhibiting a curiosity that could eventually translate into leadership ability."
- Harvey Mackay
Leadership
"Everyone talks about building a relationship with your customer. I think you build one with your employees first."
- Angela Ahrendts
Leadership
"Leaders can let you fail and yet not let you be a failure."
- Stanley McChrystal
Leadership
"An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage."
- Jack Welch
Leadership