Service Quotes

"If you love your customer to death, you can't go wrong."

- Graham Day

"What helps people, helps business."

- Leo Burnett

"Quality is remembered long after the price is forgotten."

- Gucci Family Slogan

"We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee."

- Horst Schulze

"There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences."

- Jim Bush

"Your best customers leave quite an impression. Do the same, and they won't leave at all."

- SAP Advertising

"Virtually nothing else is as important as how one is made to feel in any business transaction. Hospitality exists when you believe the other person is on your side."

- Danny Meyer

"If you have a job without aggravations, you don't have a job."

- Malcolm Forbes

"I empathize with women in their high heels so I'll be there in my kilt and T-shirt and I'll walk around all day just to prove that if I can wear the shoes for 36 hours then certainly our customer can wear them."

- Marc Jacobs

"It's much harder to provide great customer service than I would have ever realised. It's much more art than science in some of these other areas and not just about the facts but about how you are conveying them."

- David Yu

"Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management."

- Howard Schultz

"You are allowed to do this — don't worry about the rules, don't worry about getting into trouble, your job is to take care of the customer. Your job is to make the person leave happy."

- John Pepper

"Stellar service should be non-negotiable and merchants shouldn't hide behind self-service tools and technology when it comes to knowing their products and taking care of their customers."

- Lauren Freedman

"Whether it's a bored demeanor, a dismissive look or just plain rude behavior, sloppy customer service spells disaster faster than just about any other business transgression."

- Lauren Simonds

"If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business."

- Mark Perrault

"Whether you are big or small, you cannot give good customer service if your employees don't feel good about coming to work."

- Martin Oliver

"Everyone in an organisation should be involved with customer service, not only are they feeling the customer but they are getting a feeling for what's not working."

- Penny Handscomb

"Customer service represents the heart of a brand in the hearts of its customers."

- Kate Nasser

"Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average — it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone."

- Tony Hsieh

"Sales without Customer Service is like stuffing money into a pocket full of holes."

- David Tooman

"You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can't be copied."

- Jerry Fritz

"Even the best of what formerly passed for good customer service is no longer enough. You have to be no less than a customer concierge, doing everything you can to make every one of your customers feel acknowledged, appreciated, and heard. You have to make them feel special, just like when your great-grandmother walked into Butcher Bob's shop or bought her new hat, and you need to make people who aren't your customers wish they were."

- Gary Vaynerchuk

"Goodwill is the only asset that competition cannot undersell or destroy."

- Marshall Field

"We take most of the money that we could have spent on paid advertising and instead put it back into the customer experience. Then we let the customers be our marketing."

- Tony Hsieh

"Here is a simple but powerful rule: Always give people more than what they expect to get."

- Nelson Boswell

"If you’re not serving the customer, your job is to be serving someone who is."

- Jan Carlzon

"Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions."

- Betsy Sanders

"The purpose of business should be to make life better for people."

"Profit is the applause you get for taking care of your customers and creating a motivating environment for your employees."

"Customer service is not a department, it's an attitude!"