Service Quotes

"Ninety percent of selling is conviction, and 10 percent is persuasion."

- Shiv Khera

"You don’t close a sale; you open a relationship if you want to build a long-term, successful enterprise."

- Patricia Fripp

"The most unhappy customers are your greatest source of learning."

- Bill Gates

"Service to others is the rent you pay for your room here on Earth."

- Muhammad Ali

"God appoints our graces to be NURSES to other men’s weaknesses."

- Henry Ward Beecher

"Life is for service."

- Fred Rogers

"Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, 'What's in it for me?'"

- Brian Tracy

"Sometimes one can become lost in a big company and lose sight of how what one does truly helps or impacts the end customer. If you are one of those, think of a fire brigade, a line of people passing buckets of water from one to the other from a source of water to the site of the fire. An individual in the brigade may not be able to see the end result, i.e., the water being thrown on the fire to put it out, but the contribution of the individual is indispensable to the final outcome."

- Grant Bright

"We see our customers as invited guests to a party, and we are the hosts. It's our job to make the customer experience a little bit better."

- Jeff Bezos

"Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?"

- Jeffrey Gitomer

"If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune."

- Jim Rohn

"The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first."

- Kerry Stokes

"Our greatest asset is the customer! Treat each customer as if they are the only one!"

- Laurice Leitao

"A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."

- Mahatma Gandhi

"Service is the rent we pay for being. It is the very purpose of life, and not something you do in your spare time."

- Marian Wright Edelman

"Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away."

- Marilyn Suttle

"If you don't care, your customer never will."

- Marlene Blaszczyk

"Every company's greatest assets are its customers, because without customers there is no company."

- Michael LeBoeuf

"Bottom-line obsession comes from turning the pursuit of money into a God and forgetting the real master your business serves: The Customer."

- Michael Shevack

"The only certain means is to render more and better service than is expected of you, no matter what your task may be."

- Og Mandino

"It is not your customer's job to remember you, it is your obligation and responsibility to make sure they don't have the chance to forget you."

- Patricia Fripp

"Never underestimate the power of the human element. Whether it's assisting a guest with a special request or a friendly greeting from staff members in the hallway, the people aspect plays a key role in guest satisfaction and loyalty."

- Ramez Faza

"Until you understand your customers — deeply and genuinely — you cannot truly serve them."

- Rasheed Ogunlaru

"People expect good service but few are willing to give it."

- Robert Gately

"When a customer complains, he is doing you a special favor; he is giving you another chance to serve him to his satisfaction. You will appreciate the importance of this opportunity when you consider that the customer's alternative option was to desert you for a competitor."

- Seymour Fine

"Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, read Rule 1."

- Stew Leonard's Grocery Store Customer Policy

"Be helpful — even if there's no immediate profit in it."

- Susan Ward

"The magic formula that successful businesses have discovered is to treat customers like guests and employees like people."

- Tom Peters

"We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes — but I was passionate about customer service."

- Tony Hsieh

"A sale is not something you pursue; it's what happens to you while you are immersed in serving your customer."