Service Quotes

"We see our customers as invited guests to a party, and we’re the hosts. It’s our job to make the customer experience a little bit better."

- Jeff Bezos

"Customer service shouldn’t just be a department, it should be the entire company."

- Tony Hsieh

"Service, in short, is not what you do, but who you are. It’s a way of living that you need to bring to everything you do if you’re to bring it to your customer interactions."

- Betsy Sanders

"Customer service is everything and anything that touches a customer — directly or indirectly. Customer service means servicing customers, and it’s so much more than just solving problems or addressing complaints."

- Joseph Jafee

"Good customer service is about understanding your client’s needs and then exceeding them."

- Cory Cabral

"Approach each customer with the idea of helping [them] to solve a problem or achieve a goal, not [just] selling a product or service."

- Brian Tracy

"After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers."

- Kōnosuke Matsushita

"Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, ‘What’s in it for me?'"

- Brian Tracy

"A brand for a company is like a reputation for a person. You earn a reputation by trying to do hard things well."

- Jeff Bezos

"Sell good merchandise at a reasonable profit, treat your customers like human beings and they’ll always come back for more."

- Leon Leonwood Bean

"If you don’t take care of your customer, your competitor will."

- Bob Hooey

"Make every interaction count. Even the small ones. They are all relevant."

- Shep Hyken

"The end of all knowledge should be service to others."

- Cesar Chavez

"If you make the customer a promise… make sure you deliver it."

- Merv Griffin

"The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself."

- Peter Drucker

"Know what your customers want most and what your company does best. … Focus on where those two meet."

- Kevin Stirtz

"A brand is what a business does, reputation is what people remember."

- Ted Rubin

"Your customers are the lifeblood of your business. Their needs and wants impact every aspect of your business, from product development to content marketing to sales to customer service."

- John Rampton

"Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity."

- Leon Gorman

"The best form of customer service is self service. Constantly empower customers to get their own answers themselves."

- Dan Pena

"The way management treats associates is exactly how the associates will treat the customers."

- Sam Walton

"It’s a real pleasure to earn the trust of your customers slowly over time by doing what’s right."

- Charlie Munger

"Reduce the layers of management. They put distance between the top of an organization and the customers."

- Donald Rumsfeld

"Treat your customers like lifetime partners."

- Michael LeBoeuf

"Your company’s most valuable asset is how it is known to its customers."

- Brian Tracy

"People may hear your words, but they feel your attitude."

- John C. Maxwell

"Quality is remembered long after price is forgotten."

- Aldo Gucci

"Do what you do so well that they will want to see it again and bring their friends."

- Walt Disney

"Exceed your customer’s expectations. If you do, they’ll come back over and over. Give them what they want – and a little more."

- Sam Walton

"Customer service isn’t about telling people how awesome you are, it’s about creating stories that do the talking for you."

- Anonymous