"Satisfaction is a rating. Loyalty is a brand."
- Shep Hyken
Love
"In customer experience, the little things are the big things. Pay attention to every detail."
- Shep Hyken
Awareness
"If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers."
- Shep Hyken
Teamwork
"I believe customer service doesn’t cost — it pays. Just like advertising earns money by bringing people in, customer service pays by bringing people back."
- Shep Hyken
Empowerment
"Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us."
- Shep Hyken
Empathy
"You can get everything in life you want if you will just help enough other people get what they want."
- Zig Ziglar
Service
"So, whether you eat or drink or whatever you do, you should do it all for God's glory."
Service
"Whoever wants to be first must be slave of all. For even the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many."
- Jesus
Service
"Do you know who will go first on the Day of Resurrection to the shade of God…Those who when given what is right accept it, when asked for something give freely and who judge in favor of others as they do for themselves."
- Prophet Muhammad (s)
Service
"If anyone fulfills his brother’s needs, Allah will fulfill his needs; if one relieves a Muslim of his troubles, Allah will relieve his troubles on the Day of Resurrection."
- Prophet Muhammad (s)
Service