“I believe customer service doesn’t cost — it pays. Just like advertising earns money by bringing people in, customer service pays by bringing people back.”
"Satisfaction is a rating. Loyalty is a brand."
- Shep Hyken
Love
"In customer experience, the little things are the big things. Pay attention to every detail."
- Shep Hyken
Awareness
"If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers."
- Shep Hyken
Teamwork
"Make every interaction count. Even the small ones. They are all relevant."
- Shep Hyken
Service
"Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us."
- Shep Hyken
Empathy
"The Lord is sending more exceptional spirits to earth. As a body they excel the average capacity of their forebears. Their potential for personal growth and positive contribution is enormous."
- Elder Richard G. Scott
Empowerment
"As leaders of the Church, there isn’t anything in this world we wouldn’t do that’s right for you. We have great confidence in you. You are not just ordinary young men and young women. You are choice spirits, many of you having been held back in reserve for almost 6,000 years to come forth in this day, at this time, when the temptations, responsibilities, and opportunities are the very greatest."
- President Ezra Taft Benson
Empowerment
"Women challenge the status quo because we are never it."
- Cindy Gallop
Empowerment
"We don’t just sit around and wait for other people. We just make, and we do."
- Arlan Hamilton
Empowerment
"Think like a queen. A queen is not afraid to fail. Failure is another stepping stone to greatness."
- Oprah Winfrey
Empowerment