“In customer experience, the little things are the big things. Pay attention to every detail.”
"Satisfaction is a rating. Loyalty is a brand."
- Shep Hyken
Love
"If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers."
- Shep Hyken
Teamwork
"I believe customer service doesn’t cost — it pays. Just like advertising earns money by bringing people in, customer service pays by bringing people back."
- Shep Hyken
Empowerment
"Make every interaction count. Even the small ones. They are all relevant."
- Shep Hyken
Service
"Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us."
- Shep Hyken
Empathy
"She warned him not to be deceived by appearances, for beauty is found within."
- Beauty and the Beast
Awareness
"We should never judge someone based on their appearance."
- Beauty and the Beast
Awareness
"Beauty and ugliness are merely subjective labels. What matters is who we are inside."
- Beauty and the Beast
Awareness
"When we see beyond appearances, we discover the true essence of a person."
- Beauty and the Beast
Awareness
"Worry is a misuse of imagination."
Awareness