“If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers.”
"Satisfaction is a rating. Loyalty is a brand."
- Shep Hyken
Love
"In customer experience, the little things are the big things. Pay attention to every detail."
- Shep Hyken
Awareness
"I believe customer service doesn’t cost — it pays. Just like advertising earns money by bringing people in, customer service pays by bringing people back."
- Shep Hyken
Empowerment
"Make every interaction count. Even the small ones. They are all relevant."
- Shep Hyken
Service
"Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us."
- Shep Hyken
Empathy
"Alone we can do so little. Together we can do so much."
- Helen Keller
Teamwork
"If everyone is moving forward together, then success takes care of itself."
- Henry Ford
Teamwork
"If you want to go fast, go alone. If you want to go far, go together."
- African Proverb
Teamwork
"It is amazing how much you can accomplish when it doesn’t matter who gets the credit."
- Harry S. Truman
Teamwork
"A boat doesn’t go forward if each one is rowing their own way."
- Proverb
Teamwork