“Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.”
"Satisfaction is a rating. Loyalty is a brand."
- Shep Hyken
Love
"In customer experience, the little things are the big things. Pay attention to every detail."
- Shep Hyken
Awareness
"If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers."
- Shep Hyken
Teamwork
"I believe customer service doesn’t cost — it pays. Just like advertising earns money by bringing people in, customer service pays by bringing people back."
- Shep Hyken
Empowerment
"Make every interaction count. Even the small ones. They are all relevant."
- Shep Hyken
Service
"If you don’t share someone’s pain, you can never understand them."
- Nagato
Empathy
"Empathy is being concerned about the human being, not just their output."
- Simon Sinek
Empathy
"Great leaders are willing to be vulnerable and transparent."
- Liz Wiseman
Empathy
"May the God who gives endurance and encouragement give you the same attitude of mind toward each other that Christ Jesus had."
- Romans 15:5
Empathy
"I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
- Maya Angelou
Empathy