“What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.”
"Learning is not compulsory… Neither is survival."
- W. Edwards Deming
Motivation
"A bad system will beat a good person every time."
- W. Edwards Deming
Adversity
"What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis."
- W. Edwards Deming
Teamwork
"Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them."
- W. Edwards Deming
Success
"Quality is everyone's responsibility."
- W. Edwards Deming
Philosophy
"Motivation is the art of getting people to do what you want them to do because they want to do it."
- Dwight D. Eisenhower
Leadership
"Pay attention to those employees who respectfully ask why. They are demonstrating an interest in their jobs and exhibiting a curiosity that could eventually translate into leadership ability."
- Harvey Mackay
Leadership
"Everyone talks about building a relationship with your customer. I think you build one with your employees first."
- Angela Ahrendts
Leadership
"Leaders can let you fail and yet not let you be a failure."
- Stanley McChrystal
Leadership
"An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage."
- Jack Welch
Leadership