W. Edwards Deming

"Learning is not compulsory… Neither is survival."

- W. Edwards Deming

"A bad system will beat a good person every time."

- W. Edwards Deming

"What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis."

- W. Edwards Deming

"Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them."

- W. Edwards Deming

"What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide."

- W. Edwards Deming

"Quality is everyone's responsibility."

- W. Edwards Deming

"If you can’t describe what you are doing as a process, you don’t know what you’re doing."

- W. Edwards Deming