“If you can’t describe what you are doing as a process, you don’t know what you’re doing.”
"Learning is not compulsory… Neither is survival."
- W. Edwards Deming
Motivation
"A bad system will beat a good person every time."
- W. Edwards Deming
Adversity
"What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis."
- W. Edwards Deming
Teamwork
"Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them."
- W. Edwards Deming
Success
"What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide."
- W. Edwards Deming
Leadership
"It takes less time to do things right than to explain why you did it wrong."
- Henry Wadsworth Longfellow
Efficiency
"There’s a tremendous power in using the least amount of information to get a point across."
- Rick Rubin
Efficiency
"Nothing is less productive than to make more efficient what should not be done at all."
- Peter Drucker
Efficiency
"If you measure it, it will improve."
- Seth Godin
Efficiency
"Good customer service costs less than bad customer service."
- Sally Gronow
Efficiency