“The leaders who work most effectively, it seems to me, never say ‘I.’ And that’s not because they have trained themselves not to say ‘I.’ They don’t think ‘I.’ They think ‘we’; they think ‘team.’ They understand their job to be to make the team function. They accept responsibility and don’t sidestep it, but ‘we’ gets the credit…. This is what creates trust, what enables you to get the task done.”
"The most important thing in communication is hearing what isn’t said."
- Peter Drucker
Awareness
"The most important thing in communication is to hear what isn’t being said."
- Peter Drucker
Awareness
"The aim of marketing is to know and understand the customer so well the product or service fits them and sells itself."
- Peter Drucker
Awareness
"The greatest danger in times of turbulence is not the turbulence—it is to act with yesterday’s logic."
- Peter Drucker
Transformation
"Success in the knowledge economy comes to those who know themselves—their strengths, their values, and how they best perform."
- Peter Drucker
Self-awareness
"Motivation is the art of getting people to do what you want them to do because they want to do it."
- Dwight D. Eisenhower
Leadership
"Pay attention to those employees who respectfully ask why. They are demonstrating an interest in their jobs and exhibiting a curiosity that could eventually translate into leadership ability."
- Harvey Mackay
Leadership
"Everyone talks about building a relationship with your customer. I think you build one with your employees first."
- Angela Ahrendts
Leadership
"Leaders can let you fail and yet not let you be a failure."
- Stanley McChrystal
Leadership
"An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage."
- Jack Welch
Leadership