Empathy Quotes

"Some people think only intellect counts: knowing how to solve problems, knowing how to get by, knowing how to identify an advantage and seize it. But the functions of intellect are insufficient without courage, love, friendship, compassion and empathy."

- Dean Koontz

"The great gift of human beings is that we have the power of empathy."

- Meryl Streep

"Giving frees us from the familiar territory of our own needs by opening our mind to the unexplained worlds occupied by the needs of others."

- Barbara Bush

"Every interaction with a customer is an opportunity to make them feel valued, heard, and understood. The more you can do this, the more likely they are to come back or recommend your business to others."

- Sarah Walters

"A child seldom needs a good talking to as much as a good listening to."

- Robert Brault

"Reading fiction is important. It is a vital means of imagining a life other than our own, which in turn makes us more empathetic beings."

- Ann Patchett

"Reading is an exercise in empathy; an exercise in walking in someone else’s shoes for a while."

- Malorie Blackman

"I guess a big part of serious fiction’s purpose is to give the reader... imaginative access to other selves."

- David Foster Wallace

"Reading is the sole means by which we slip, involuntarily, often helplessly, into another's skin, another's voice, another's soul."

- Joyce Carol Oates

"You treat a disease: you win, you lose. You treat a person, I guarantee you win...no matter the outcome."

- Robin Williams, Patch Adams

"You think your pain and your heartbreak are unprecedented in the history of the world, but then you read. It was books that taught me that the things that tormented me most were the very things that connected me with all the people who were alive, who had ever been alive."

- James Baldwin

"Reading is the sole means by which we slip, involuntarily, often helplessly, into another’s skin, another’s voice, another’s soul."

- Joyce Carol Oates

"One of the many gifts that books give readers is a connection to each other. When we share an affection for a writer, an author or a story, we also have a better understanding of people unlike ourselves. Books cultivate empathy."

- Sarah Jessica Parker

"The person who deserves most pity is a lonesome one on a rainy day who doesn’t know how to read."

- Benjamin Franklin

"Before you judge a man, walk a mile in his shoes. After that, who cares?… He’s a mile away and you’ve got his shoes!"

- Billy Connolly

"Encourage your sales employees to quit the hard sales and pressure tactics. It’s self-serving and unappreciated by customers."

- Ron Johnson

"Whatever anybody says or does, assume positive intent. You will be amazed at how your whole approach to a person or problem becomes very different."

- Indra Nooyi

"Selling is not a pushy, winner-takes-all, macho act. It is an empathy-led, process-driven, and knowledge-intensive discipline. Because, in the end, people buy from people."

- Subroto Bagchi

"No matter how many customers you have, each is an individual. The day you start thinking of them as this amorphous ‘collection’ and stop thinking of them as people is the day you start going out of business."

- Dharmesh Shah

"Customers want good service, but they also want to feel valued."

"Customer service is about making the customer feel like they made the right choice in choosing you."

"You never really know how far a smile can go."

"Nothing in life will ever make you as happy, as sad, as exhausted, or as incredibly proud as motherhood."

"The bond between sisters is an emotional lifeline, weaving hearts together in a tapestry of love."

"Sisters: the silent keepers of each other’s untold stories and deepest emotions."

"Sisters hold onto each other’s hearts, feeling the rhythm of each other’s emotions."

"Martial arts is not just about fighting, it's about learning how to control your emotions and reactions."

"The scars you share become lighthouses for other people who are headed to the same rocks you hit."

"The customer doesn’t care about features, rather they care about solving their problems."

"Travelling tends to magnify all human emotions."