“Customer service shouldn't just be a department, it should be the entire company.”
"Never forget that the most important thing in life is the quality of life we lead."
- Tony Hsieh
Balance
"Don't be cocky. Don't be flashy. There's always someone better than you."
- Tony Hsieh
Self-awareness
"Stop chasing the money and start chasing the passion."
- Tony Hsieh
Motivation
"Customer service shouldn’t be a department, it should be the entire company."
- Tony Hsieh
Teamwork
"Customer service should not be a department. It should be the entire company."
- Tony Hsieh
Teamwork
"Motivation is the art of getting people to do what you want them to do because they want to do it."
- Dwight D. Eisenhower
Leadership
"Pay attention to those employees who respectfully ask why. They are demonstrating an interest in their jobs and exhibiting a curiosity that could eventually translate into leadership ability."
- Harvey Mackay
Leadership
"Everyone talks about building a relationship with your customer. I think you build one with your employees first."
- Angela Ahrendts
Leadership
"Leaders can let you fail and yet not let you be a failure."
- Stanley McChrystal
Leadership
"An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage."
- Jack Welch
Leadership