“We believe that it’s really important to come up with core values that you can commit to. And by commit, we mean that you’re willing to hire and fire based on them. If you’re willing to do that, then you’re well on your way to building a company culture that is in line with the brand you want to build.”
"Never forget that the most important thing in life is the quality of life we lead."
- Tony Hsieh
Balance
"Stop chasing the money and start chasing the passion."
- Tony Hsieh
Motivation
"Customer service shouldn’t be a department, it should be the entire company."
- Tony Hsieh
Teamwork
"Customer service should not be a department. It should be the entire company."
- Tony Hsieh
Teamwork
"Culture is the foundation upon which all success is built."
- Tony Hsieh
Success
"Motivation is the art of getting people to do what you want them to do because they want to do it."
- Dwight D. Eisenhower
Leadership
"Pay attention to those employees who respectfully ask why. They are demonstrating an interest in their jobs and exhibiting a curiosity that could eventually translate into leadership ability."
- Harvey Mackay
Leadership
"Everyone talks about building a relationship with your customer. I think you build one with your employees first."
- Angela Ahrendts
Leadership
"Leaders can let you fail and yet not let you be a failure."
- Stanley McChrystal
Leadership
"An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage."
- Jack Welch
Leadership