"How you think about your customers influences how you respond to them."
- Marilyn Suttle
Awareness
"Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away."
- Marilyn Suttle
Service
"Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away."
- Marilyn Suttle
Service
"Even your most loyal customers always have a choice about where to take their business."
- Marilyn Suttle
Service
"If you don’t share someone’s pain, you can never understand them."
- Nagato
Empathy
"Empathy is being concerned about the human being, not just their output."
- Simon Sinek
Empathy
"Great leaders are willing to be vulnerable and transparent."
- Liz Wiseman
Empathy
"May the God who gives endurance and encouragement give you the same attitude of mind toward each other that Christ Jesus had."
- Romans 15:5
Empathy
"I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
- Maya Angelou
Empathy