Marilyn Suttle

"How you think about your customers influences how you respond to them."

- Marilyn Suttle

"Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away."

- Marilyn Suttle

"Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away."

- Marilyn Suttle

"Even your most loyal customers always have a choice about where to take their business."

- Marilyn Suttle

"How you think about your customer influences how you respond to them."

- Marilyn Suttle