"Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away."
- Marilyn Suttle
Service
"Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away."
- Marilyn Suttle
Service
"Even your most loyal customers always have a choice about where to take their business."
- Marilyn Suttle
Service
"How you think about your customer influences how you respond to them."
- Marilyn Suttle
Empathy
"She warned him not to be deceived by appearances, for beauty is found within."
- Beauty and the Beast
Awareness
"We should never judge someone based on their appearance."
- Beauty and the Beast
Awareness
"Beauty and ugliness are merely subjective labels. What matters is who we are inside."
- Beauty and the Beast
Awareness
"When we see beyond appearances, we discover the true essence of a person."
- Beauty and the Beast
Awareness
"Worry is a misuse of imagination."
Awareness