You need to set a tone at the top that inspires trust – and encourages open and honest 2-way communication. So you hear the brutal facts, and you listen to the good news and the bad news – so that, in the spirit of continuous improvement, you can make changes.

More quotes by Denise Morrison

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"I am one of four girls and was inspired by my father to dream big. Some girls want to be doctors, but I wanted to run a company."

- Denise Morrison

Ambition

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"Motivation is the art of getting people to do what you want them to do because they want to do it."

- Dwight D. Eisenhower

Leadership

"Pay attention to those employees who respectfully ask why. They are demonstrating an interest in their jobs and exhibiting a curiosity that could eventually translate into leadership ability."

- Harvey Mackay

Leadership

"Everyone talks about building a relationship with your customer. I think you build one with your employees first."

- Angela Ahrendts

Leadership

"Leaders can let you fail and yet not let you be a failure."

- Stanley McChrystal

Leadership

"An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage."

- Jack Welch

Leadership