Data itself is not enough to create personalised experiences. Artificial intelligence is required to turn a comprehensive data trove into insights that can anticipate customers' needs and act as their digital assistant. Much like his or her pre-industrial counterpart, a B2I (business-to-individual) virtual tailor, for example, would know each individual's measurements and tastes in fabrics, styles, and other variables, and could thus make highly personalised recommendations.

More quotes by Peter Schwartz, Senior Vice President, Strategic Planning, Salesforce

View all
"In 1950, only 55% of the working-age population in the U.S. was employed. By 2015, that percentage had risen to 60% — representing a net increase of about 100 million jobs — after many potentially job-killing technologies had been introduced. These included shipping cranes, ATMs, and personal computer spreadsheets. The same could well be true of [AI], especially if we put into place the innovations in education that could help people adapt."

- Peter Schwartz, Senior Vice President, Strategic Planning, Salesforce

Optimism

More Success Quotes

View all
"The meeting of preparation with opportunity generates the offspring we call luck."

- Tony Robbins

Success

"There are no shortcuts to any place worth going."

- Beverly Sills

Success

"We are what we repeatedly do. Excellence, therefore, is not an act but a habit."

- Aristotle

Success

"I attribute my success to this: I never gave or took any excuse."

- Florence Nightingale

Success

"Perfection is not attainable, but if we chase perfection, we can catch excellence."

- Vince Lombardi

Success