2 quotes
"Data itself is not enough to create personalised experiences. Artificial intelligence is required to turn a comprehensive data trove into insights that can anticipate customers' needs and act as their digital assistant. Much like his or her pre-industrial counterpart, a B2I (business-to-individual) virtual tailor, for example, would know each individual's measurements and tastes in fabrics, styles, and other variables, and could thus make highly personalised recommendations."
- Peter Schwartz, Senior Vice President, Strategic Planning, Salesforce
Success
"In 1950, only 55% of the working-age population in the U.S. was employed. By 2015, that percentage had risen to 60% — representing a net increase of about 100 million jobs — after many potentially job-killing technologies had been introduced. These included shipping cranes, ATMs, and personal computer spreadsheets. The same could well be true of [AI], especially if we put into place the innovations in education that could help people adapt."
- Peter Schwartz, Senior Vice President, Strategic Planning, Salesforce
Optimism