Seymour Fine

"When a customer complains, he is doing you a special favor; he is giving you another chance to serve him to his satisfaction."

- Seymour Fine

"When a customer complains, he is doing you a special favor; he is giving you another chance to serve him to his satisfaction. You will appreciate the importance of this opportunity when you consider that the customer's alternative option was to desert you for a competitor."

- Seymour Fine

"When a customer complains, he is doing you a special favor; he is giving you another chance to serve him to his satisfaction. You will appreciate the importance of this opportunity when you consider that the customer’s alternative option was to desert you for a competitor."

- Seymour Fine