“Our belief is that if you get the culture right, most of the other stuff—like great customer service, or building a great long-term brand, or passionate employees and customers—will happen naturally.”
"Never forget that the most important thing in life is the quality of life we lead."
- Tony Hsieh
Balance
"Stop chasing the money and start chasing the passion."
- Tony Hsieh
Motivation
"Customer service shouldn’t be a department, it should be the entire company."
- Tony Hsieh
Teamwork
"Customer service should not be a department. It should be the entire company."
- Tony Hsieh
Teamwork
"Culture is the foundation upon which all success is built."
- Tony Hsieh
Success
"If I need to remind myself to bring something with me in the morning, I’ll usually put my car keys on top of it."
- Des Traynor
Organization
"You cannot run a successful retail business from memory."
- Josh Hartford
Organization
"I try to prep a lot of things in advance and be organized, whether that's meals, school runs, homework plans, plenty of GCSE revision."
- Tess Daly
Organization
"Organizing is what you do before you do something, so that when you do it, it is not all mixed up."
- A. A. Milne
Organization
"This is some rescue. You came in here and you didn't have a plan for getting out?"
- Princess Leia
Organization