"It’s not what you say, but how you say it that counts."
- Mary Kay Ash
Awareness
"No matter how busy you are, you must take time to make the other person feel important."
- Mary Kay Ash
Compassion
"Honesty is the cornerstone of all success, without which confidence and ability to perform shall cease to exist."
- Mary Kay Ash
Integrity
"Aerodynamically, the bumble bee shouldn't be able to fly, but the bumble bee doesn't know it so it goes on flying anyway."
- Mary Kay Ash
Courage
""Pretend that every single person you meet has a sign around his or her neck that says, ‘Make me feel important.’ Not only will you succeed in sales, you will succeed in life.""
- Mary Kay Ash
Motivation
"It takes less time to do things right than to explain why you did it wrong."
- Henry Wadsworth Longfellow
Efficiency
"There’s a tremendous power in using the least amount of information to get a point across."
- Rick Rubin
Efficiency
"Nothing is less productive than to make more efficient what should not be done at all."
- Peter Drucker
Efficiency
"If you measure it, it will improve."
- Seth Godin
Efficiency
"Good customer service costs less than bad customer service."
- Sally Gronow
Efficiency