“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”
"Know what your customers want most and what your company does best. Focus on where those two meet."
- Kevin Stirtz
Awareness
"Know what your customer want most and what your company does best. Focus on where those two meet."
- Kevin Stirtz
Focus
"Know what your customers want most and what your company does best. … Focus on where those two meet."
- Kevin Stirtz
Service
"Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time, or we’ll lose them."
- Kevin Stirtz
Service
"We have raised the bar. … But that doesn’t raise it just for the youth. That raises it for the parents, who have the primary responsibility for teaching their children principles. That raises it for the leaders. That raises it for the teachers. We’ve all got to take a step up in a world that is unraveling as fast as this one is."
- President M. Russell Ballard
Responsibility
"Obstacles can’t stop you. Problems can’t stop you. People can’t stop you. Only you can stop you."
- Unknown
Responsibility
"Life comes at a cost. Wouldn’t it be arrogant to die before you’ve repaid that debt?"
- Yuuji Kazami
Responsibility
"You can’t win a game by doing nothing. And if someone else wins it for you then you haven’t accomplished anything. Life is the same way."
- Junichirou Kagami
Responsibility
"Ask not what your country can do for you — ask what you can do for your country."
- John F. Kennedy
Responsibility