“There’s no technology that can be ‘The Answer’ to a better customer experience in the absence of effective strategy and planning.”
"It takes less time to do things right than to explain why you did it wrong."
- Henry Wadsworth Longfellow
Efficiency
"There’s a tremendous power in using the least amount of information to get a point across."
- Rick Rubin
Efficiency
"Nothing is less productive than to make more efficient what should not be done at all."
- Peter Drucker
Efficiency
"If you measure it, it will improve."
- Seth Godin
Efficiency
"Good customer service costs less than bad customer service."
- Sally Gronow
Efficiency