“You can’t transform something you don’t understand. If you don’t know and understand what the current state of the customer experience is, how can you possibly design the desired future state?”
"In a world where products and services are becoming more and more commoditized, customer experience is the only true differentiator."
- Annette Franz
Service
"The expert in anything was once a beginner."
- Helen Hayes
Learning
"Learn as if you will live forever, live like you will die tomorrow."
- Mahatma Gandhi
Learning
"To know how much there is to know is the beginning of learning to live."
- Dorothy West
Learning
"In the beginner’s mind, there are many possibilities; in the expert’s mind, there are few."
- Vince Gironda
Learning
"I am always doing what I cannot do yet in order to learn how to do it."
- Vincent van Gogh
Learning