David Yu

"It’s much harder to provide a great customer service than I would have ever realised. It’s much more art than science in some of these other areas and not just about the facts but about how you are conveying them."

- David Yu

"It's much harder to provide great customer service than I would have ever realised. It's much more art than science in some of these other areas and not just about the facts but about how you are conveying them."

- David Yu