“ Companies and their brands need to reach out and speak directly to consumers, to honor their values, and to form meaningful relationships with them. They must become architects of community, consistently demonstrating the values that their customer community expects in exchange for their loyalty and purchases. ”
More and more companies are reaching out to their suppliers and contractors to work jointly on issues of sustainability, environmental responsibility, ethics, and compliance.
We now see numerous examples of brands working together to address issues such as environmental degradations, climate control, pollution, poverty and disease.
When people align around shared political, social, economic or environmental values, and take collective action, thinking and behavior that compromises the lives of millions of people around the world can truly change.
Consumers now have a voice. And the fact that consumers can be creators, producers and distributors means they can push back against brands to punish them for their socially irresponsible behavior or reward them for their responsible behavior.
Social media demands a lot of us on top of our already demanding lives. So let's disconnect as we need to and renew our interest and ourselves.
The leverage and influence social media gives citizens are rapidly spreading into the business world.
The new dynamics between brands and consumers, driven by social media, are proving to be a powerful impetus for change.
The simple act of saying 'thank you' is a demonstration of gratitude in response to an experience that was meaningful to a customer or citizen.
There is a fundamental shift that social media necessitates in business today - the need to transition from 'Me First' to 'We First' thinking.
As more people use social media to tell the story of the future, the wants and needs of more people will be reflected.
Brands must be very specific in their choice of social media platforms through which to communicate their CSR or cause messaging.